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Privacy Policy
Last updated: March 16, 2025
Note: This policy represents our best effort to document our privacy practices. While we strive for completeness, some details may be missing or subject to change.
1. Introduction
This Privacy Policy describes how Bock Lighting ("Bock Lighting," "we," "us," or "our") collects, uses, and protects information obtained from users of our website (the "Site"). We respect your privacy and are committed to protecting your personal information.
2. Information We Collect
Personal Information
We collect limited personal information, including:
- Name and email address
- Phone number and company name
- Shipping and billing address
- Information from account creation or contact forms
- Product configurator usage data
Social Media Login
If you log in via social platforms (Meta, LinkedIn, X), we only collect your name and email—never passwords or profile data.
Automatically Collected Data
- IP address (anonymized)
- Browser type, device, and operating system
- Pages visited and time spent
- Referring website
3. Tracking Technologies
We use cookies to enhance your experience. See our Cookie Policy for details.
Third-Party Services
- Google Analytics — Traffic and behavior analytics
- Google Ads — Conversion tracking
- PostHog — Product analytics and session recordings
- Microsoft Clarity — Heatmaps and recordings
- Sentry — Error monitoring
4. How We Use Your Information
- Providing services and processing orders
- Sending transactional and marketing emails (with consent)
- Responding to inquiries and customer support
- Analyzing site usage to improve experience
- Preventing fraud and ensuring security
- Complying with legal obligations
5. Data Sharing
We do not sell your personal information. We may share data with service providers who help operate our business, or if required by law.
6. Data Security
We use SSL/TLS encryption, encrypted storage, regular security audits, and access controls to protect your data.
7. Data Retention
- Account data: Until deletion or 7 years from last login
- Order history: 7 years (legal compliance)
- Analytics: 14 months (varies by service)
- Marketing preferences: Until you unsubscribe
8. Your Rights
You have the right to:
- Access, correct, or delete your information
- Opt-out of marketing communications
- Withdraw consent for social media connections
To exercise these rights, email sales@bocklighting.com.
9. California Privacy Rights (CCPA)
California residents have additional rights under CCPA: right to know, right to delete, and right to opt-out of sale (we do not sell personal information).
10. European Privacy Rights (GDPR)
EEA residents have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis includes consent, contract fulfillment, legitimate interests, and legal obligations.
11. Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect their information.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted here with an updated date.
13. Contact Us
Bock Lighting
2476 Edison Blvd, Twinsburg, Ohio 44087
Phone: (216) 912-7050
Email: sales@bocklighting.com