Why is my order on hold or delayed, and what do I need to do to get it released?

Orders may be placed on hold for several reasons. Bock Lighting will notify you if additional information is needed. Common hold reasons include:

• Missing or incomplete color/finishes: Part numbers must specify interior and exterior colors (e.g., G12 interior and G2 Red exterior). If colors are missing, your project manager will ask you to confirm before production can begin.
• Incomplete or missing required forms: Shipping forms, credit applications, or other required documentation must be completed and returned.
• Pending credit approval: New accounts or orders exceeding credit limits may require credit review before the order is released.
• Discontinued or incorrect part numbers: If a part number has been discontinued (e.g., 643 replaced by 630C-10FT-G1-CWH), you'll need to update the PO.
• Pricing or commission discrepancies: If the PO price doesn't match Bock's book price or the commission percentage is incorrect, a revised PO may be required.
• Missing quote or drawing sign-off: Some custom or project-specific orders require a signed-off drawing or quote before production begins.

Once all requirements are met and any discrepancies are resolved, your order will be released to production. Contact your project manager to find out exactly what is needed to clear the hold.