FAQ — Bock Lighting

Question 1

What are Bock Lighting's freight terms, including the free freight threshold and any exceptions?

Accepted Answer

Bock Lighting offers freight prepaid (free freight) on orders that meet a minimum order total. Specific thresholds vary by destination and arrangement; contact your sales representative for current values. Important exceptions and notes: - Freight allowance does not apply to poles or anchor bolts — freight on poles must always be paid by the customer. - Heavily discounted or discontinued items may also be excluded from freight allowance. - The freight allowance is based on order total, not on overage quantities. - Additional charges may apply for residential delivery, lift gate service, and call-ahead delivery. - Drop ship orders are eligible for freight allowance as long as the order meets the minimum threshold. - Some orders may have different thresholds depending on specific agreements — contact your sales rep to confirm. For complete published terms, visit: https://www.bocklighting.com/sales/terms

Question 2

Where can I find the pricebook, saved quotes/specs, and order information on the Bock website?

Accepted Answer

Once your account is set up and linked to your distributor pricing profile, here's where to find key resources: Pricebook / Pricelist: The online pricebook is available at bocklighting.com/pricebook. You must be logged in to access it. The pricebook is no longer available as a downloadable PDF — it is only accessible through the website. If you don't see pricing after logging in, your account may not be linked to your distributor profile — contact your Bock sales representative to have pricing enabled. Saved Quotes and Specs: Previously created specs and quotes can be found at bocklighting.com/user/specs/. Log in and visit that page to see your saved configurations. Click on any saved spec to view or re-price it. You can also access saved configurations through the product builder by clicking on a configuration link. Order Tracking and Invoices (Account Center): Log in and click 'MYBOCK,' then select 'Account Center' to review all your orders and invoices. You can also have invoices sent to a specific email address — contact your rep to set that up. Note: tracking information only appears after an order has shipped. Configurator / Product Builder: Use the online product builder at bocklighting.com to configure fixtures and see real-time pricing as you build. If the configurator freezes, crashes, or shows incorrect pricing (e.g., wrong region prices), try clearing your browser cache and cookies, ensure you're logged in, and use an updated browser. If the issue persists, your rep can provide pricing directly while the issue is resolved.

Question 3

How do I create an account and log in to access pricing on the Bock Lighting website?

Accepted Answer

To access account pricing and features, you need an individual account linked to your company's pricing profile. Here's how to get set up: Creating an account: 1. Go to bocklighting.com and click 'MYBOCK' in the upper right corner, then select 'Sign Up.' 2. Enter your email address and choose a password. 3. Check your inbox (and spam/junk folder) for a verification email and click the link to verify. 4. Log out and log back in to activate your account. Getting your pricing to show: Creating a login is the first step, but your account must also be linked to your agency or distributor pricing profile. If you only see retail or list pricing after logging in, your account hasn't been linked yet. Contact your Bock sales representative or email sales@bocklighting.com with your email address, company name, and username so they can enable pricing on your profile. You'll know you're properly logged in when you see your name under the MYBOCK menu. Login troubleshooting: - Bock's system now uses email addresses (not usernames or shared company logins) — each user needs their own individual account. - If your password isn't working, use the password reset link on the login page. If the reset email doesn't arrive, check your spam folder or contact your rep to verify the email on file. - If you see a loading screen with bouncing dots, wait a few seconds — it's a security check. - Use an up-to-date browser (Chrome or Firefox recommended). Clear your cache and cookies if the site freezes or won't load. - If you previously used a shared login, create a new individual account and ask Bock to link it to your company's pricing profile. - If you signed up but never received the verification email, contact your rep or sales@bocklighting.com to have it resent. If you already clicked the verification link and deleted the email, your account is verified — just log out and back in. Important note on pricing: Online retail prices are higher than your account pricing — always log in to see your actual cost.

Question 4

What customs documentation do you provide for international shipments?

Accepted Answer

Bock Lighting prepares and provides all necessary customs documentation for international shipments, including: Commercial invoices Packing lists Bills of lading (BOL) NAFTA/CUSMA/USMCA certificates of origin HTS code classification assistance These documents are typically sent with the shipment and can also be emailed upon request. If your customs broker or freight forwarder requires additional or corrected documents (such as updated dates, importer name, signature, or HTS code), we will assist promptly. We can also work with your designated customs broker (e.g., Livingston International, NNR Global Logistics, Buckland) and ensure all documentation is directed to them. If you need a NAFTA/CUSMA certificate of origin, please note that we provide these at the time of shipping and they are not blanket agreements for all products. For shipments requiring heat-treated pallets for international compliance, we can arrange this as needed.

Question 5

What are the freight allowance and shipping costs for international orders, particularly to Canada?

Accepted Answer

For orders shipping to Canada, freight is waived for orders that meet a minimum order threshold (which may vary by arrangement). For orders below the threshold, freight charges will apply. For other international destinations, freight costs vary by destination, shipment size, and carrier. We can work with your preferred carrier or freight forwarder, or we can arrange shipping and provide a quote. Contact your sales representative or email sales@bocklighting.com for a specific freight quote on your order.

Question 6

Do you ship to Canada and other international destinations?

Accepted Answer

Yes, Bock Lighting regularly ships to Canada and other international destinations, including the UAE/Dubai, Europe, Mexico, South Korea, India, Saudi Arabia, and Israel. For Canadian orders, we can drop-ship directly to locations across Canada, including Quebec, Alberta, British Columbia, and Ontario. For other international destinations, we handle exports on a project basis. Shipments can be arranged via air freight or sea freight depending on the destination and project requirements. If you have a preferred carrier or freight forwarder, please let us know when placing your order. For inquiries about specific countries not listed, please contact us with your project details.

Question 7

Can you ship via overnight or next-day air, and can I use my own carrier account?

Accepted Answer

Yes. Bock Lighting ships ground by default, but expedited shipping options are available: - Customer-provided carrier account : You can supply your own FedEx or UPS account number, and we’ll arrange next-day, 2-day, or other expedited service on your behalf (faq_0099, faq_0102). - Bock-arranged expedited shipping : We can ship via Next Day Air and bill the freight charges directly to you (faq_0099, source #30). - Overnight on replacement parts : Generally not offered due to high UPS rates (faq_0099). - Saturday/holiday delivery : Available upon request (faq_0099). To arrange, include your carrier account details and preferred shipping method on your PO or notify your project manager when placing a rush order. For time-sensitive shipments, confirm cutoff times (e.g., orders received by 10am may ship same day—source #35).

Question 8

What is your standard lead time, and do you have any items in stock for immediate shipment?

Accepted Answer

Standard production lead times vary by product and configuration: - Stock items in standard finishes (black, white, bronze): Often ship same day or next business day. - Non-stock or custom-configured fixtures : Typically 2–5 weeks, depending on complexity, finish, and component availability (e.g., specialized LED modules may not be stocked—source #5). Bock maintains a selection of quick-ship fixtures; ask your project manager or sales rep for current availability. Even for in-stock items, standard transit time applies unless you arrange expedited shipping via your own carrier account. If you need material urgently, contact us with your required ship date and exact specifications (fixture type, finish, quantity), and we’ll check inventory and production capacity. Note that holidays, fabricator schedules (source #73), or quality issues (e.g., defective spinnings—source #43) can delay even standard orders.

Question 9

Can you expedite my order, and what are the fees and lead times involved?

Accepted Answer

Expediting is possible on a case-by-case basis depending on current factory workload, product configuration, and component availability. Standard lead times typically range from 2–5 weeks depending on the fixture and finish; stock items in standard colors (black, white, bronze) may ship same day or next business day. When expediting is feasible, fees apply based on how quickly you need shipment — faster turnarounds carry larger fees. Your project manager will confirm feasibility and exact fees. Fees are typically added as a separate line item on the PO. Expediting may require overtime, air-freighted components (e.g., LED modules), or substitution of non-stocked finishes (e.g., matte black instead of standard black). Government or critical-project orders may be prioritized without fee at Bock's discretion. To request expediting, provide your PO with a clear required ship date marked as “rush” or “hot.” Your project manager will confirm feasibility and exact fees. Note that even with expediting, guaranteed delivery depends on production capacity and parts availability at time of order.

Question 10

Can you repaint or refinish a fixture after it's been installed?

Accepted Answer

Bock Lighting can evaluate repainting or refinishing on a case-by-case basis. If you have existing fixtures that need a different finish — for example, raw/clear-coated stems that need to be painted white — contact your Bock representative with the original order information. We'll need to assess the condition of the parts and confirm whether the components (such as canopies and stems) can be refinished. Pricing and feasibility will depend on the fixture type and finish required. Please note that if you are returning fixtures for repainting, the glass should not be sent back — customers can keep it for when the refinished fixtures arrive. The purchase order should clearly reference the original PO and state the repainting request (e.g., 'REPAINT OF PO [number]').

Question 11

What special finishes are available, such as galvanized, brass, or marine grade, and can you provide paint samples?

Accepted Answer

Bock Lighting offers true galvanized (zinc-coated) finishes on select RLM-style fixtures — this is a real galvanized finish, not a paint. It has a rustic, unfinished appearance. For a more uniform look, Bock also offers painted finishes that replicate the galvanized appearance (such as G16 Silver Wrinkle). Not all product lines are available in true galvanized — some can only be painted with a zinc-based coating for corrosion resistance. Other special finishes include marine grade paint, which is available as an option. Brass-like finishes are also available, such as G28 Sun Gold or G21 Hammered Copper, which are standard no-adder colors. For a shiny copper finish, an adder may apply. Bock Lighting can arrange paint chip samples for specific colors upon request. If you're interested in a particular finish — such as a Prismatic Powders color — provide your shipping address and our team can check on sending samples. You can also browse thousands of powder coat options directly at PrismaticPowders.com to help narrow down your selection before requesting physical samples.

Question 12

Can the interior and exterior of the fixture be painted different colors, and can you match specific RAL or custom colors?

Accepted Answer

Yes, Bock Lighting can paint the interior and exterior of a fixture in different colors. The standard interior is typically a high-reflectivity white (G1) for performance, but any standard no-adder color can be specified for the interior as well. A two-tone option (e.g., black exterior with silver interior) may carry a small adder. Custom interior colors are a popular choice for pendant applications where the inside of the shade is visible. Bock Lighting can match custom RAL colors through our paint supplier, Prismatic Powders. Custom RAL colors do carry a price adder, which varies depending on the specific color and fixture type. Some RAL colors may not be available and a close alternative may be offered. Not all product lines are available in every custom color — some commodity items made overseas may have more limited options. Please provide the specific RAL number you'd like to match, and we can confirm pricing and feasibility.

Question 13

What standard paint colors are available at no extra charge, and how do custom finishes affect pricing and lead time?

Accepted Answer

Bock Lighting offers a wide range of standard powder coat colors at no additional cost. These can be applied to the fixture exterior, interior, mounting hardware, and accessories. A full list of standard no-adder colors is available as a PDF — please contact your Bock sales representative or email sales@bocklighting.com to request the current color chart. Custom colors — including specific RAL matches or specialty finishes — carry an adder that varies by color, fixture type, and quantity. Setup fees may apply on small-quantity orders. Lead times for custom colors may be extended compared to standard finishes. Some product lines (such as commodity items made overseas) may have more limited custom color options. On domestically manufactured products (such as RLM and decorative fixtures made in Ohio), custom colors are more readily available. Please provide the specific RAL number or color reference you'd like to match, and we can confirm pricing and feasibility.

Question 14

Do you have marketing materials, product photos, or presentations I can use with my clients?

Accepted Answer

Yes, Bock Lighting can provide product showcase PDFs, high-resolution application photos, renderings, and information about custom capabilities for use in client presentations. Contact your sales representative to request specific materials. If you need co-branded marketing content or materials for an email blast, the marketing team can assist — reach out to your rep to be connected. Bock can also share installation photos and application shots from completed projects, subject to customer permission. In some cases, Bock may coordinate with a photographer for new application photography. High-resolution images and raw files from professional photo shoots may be available for purchase or licensing. Bock is also happy to provide credit or tag your company on social media when featuring project photos. For digital marketing support, including social media content and co-branded materials, contact the marketing team through your sales rep.

Question 15

How do I order catalogs, printed literature, or BockPack backpacks?

Accepted Answer

You can request catalogs and printed literature by contacting your Bock Lighting sales representative or project manager directly via email, submitting a request through the Bock Lighting website, or emailing sales@bocklighting.com. Specify which catalog you need (e.g., RLM, Decorative Pendant, Vaportight) and the quantity. Catalogs are typically shipped via USPS and arrive within a few days. Availability may vary — for example, RLM catalogs may be in stock while decorative catalogs are being reprinted. If a catalog is not yet available, Bock can notify you when it is back in print. BockPacks — branded backpacks filled with catalogs and product information — are available for lighting agencies and distributors at no charge. Simply send a request with your shipping address to your Bock Lighting contact. They are typically shipped within a week. Multiple units can be requested for your team. You can also request car mounts, pamphlets, and other printed marketing literature in bulk.

Question 16

How do I request physical samples of fixtures, paint/finish color chips, or finish swatches?

Accepted Answer

To request physical samples, contact your Bock Lighting sales representative, project manager, or email sales@bocklighting.com. For fixture samples, submit a no-charge purchase order (PO) marked "SAMPLES" — a return label will be included, and the cost will be credited back if you place a full order. For paint color chips, finish swatches, or color sample sets, provide the specific finish codes (e.g., G17 Architectural Bronze) and a ship-to address. Samples are typically shipped at no charge within 1–2 business days, though lead times can vary depending on stock and custom finishes. Some finishes (e.g., Galvanized) may not be available as physical samples, but photos can be provided instead. If a downloadable color chart on the website is not working, your rep can email you a PDF version directly. For physical swatch books or binders, availability may vary — incomplete sets may be shipped initially with remaining pages to follow. You can also request samples through the Bock Lighting website contact form. Note: some fixture samples may require a no-charge PO to process, and rush shipping options (e.g., FedEx Overnight) may be available upon request.

Question 17

What LED modules, lamps, and light source options are available, and what is included with the fixture?

Accepted Answer

Bock Lighting now supplies only integral LED light sources with their fixtures. The integral LED module is included—you do not need to source a separate lamp. For fixtures with a medium base socket (MED/E26), the lamp is supplied by others; Bock discontinued supplying lamps several years ago due to breakage during shipping. LED Module Selection: The LBAC1 module does not fit into 16" or smaller RLM fixtures due to its larger size. For these smaller fixtures, use the LVEV1 or LVGV1 module instead, which are more form-fitting while offering comparable lumen output and CRI. For example, the LBA01-4000LM-XXK provides 4000 lumens on a single chip (60.00 adder), while LBA01-2-2000LM-XXK uses two 2000lm chips (120.00 adder). Vapor-tight fixtures can now be configured with integral LED up to 2000LM (e.g., LVE01 module). Lumen & CCT Options: Available lumen outputs typically range from 800 to 4000+ lumens depending on fixture and module. Color temperatures are specified in the part number (e.g., 35K = 3500K, 40K = 4000K). Dimming options include 0-10V, Triac, and ELV dimming (e.g., LVEV1-2500-30K-0-10V). Accessories & Lenses: Fixtures may include a frosted acrylic wet-listed puck lens over the LED source. Jelly jar options (e.g., 41 for clear, 41CR for red) can be added for protection or aesthetics. Wire guards are not available on all fixtures (e.g., the Brilliante cannot accept a wire guard). Knuckle joints (KNK1, 21.30 adder) allow shade adjustment on select fixtures. Emergency Backup: EM battery backup is available as an adder (e.g., 128.00) on select fixtures—add "EM" at the end of the part number. Contact your Bock project manager to confirm the right module for your specific fixture size, lumen requirements, and application.

Question 18

What mounting, canopy, and driver enclosure options are available, and how do I choose between them?

Accepted Answer

Bock offers several mounting and driver enclosure options depending on fixture type, installation requirements, and whether the fixture uses integral LED or a medium base socket. Canopy/Enclosure Types: The BCC series (e.g., BCC6A, BCC6C) is a larger canopy originally designed for emergency (EM) applications or matching existing installations. The BDC series (e.g., BDC6A, BDC6C) is a smaller, sleeker canopy designed for LED driver applications and is preferred for new LED installations. For example, smaller reflectors (e.g., BERT20) may require a BCC canopy to house the driver, while larger fixtures can integrate the driver internally. Mounting Options: Fixtures can be cord-mounted (e.g., 643-10FT for 10-foot cord), stem-mounted (e.g., ST3-18 for 18-inch stem), or gooseneck-mounted (e.g., GN23A). Cord length is field-adjustable and specified in the part number. Most pendant fixtures include 96" (8 feet) of cord/leads for field connection by an electrician—Bock does not include a pre-wired power whip. Sloped ceiling mounts are available on select canopy-mounted fixtures (e.g., 643HD); specify ceiling slope when ordering. Gooseneck Arms: Gooseneck types (e.g., GN22H, GN41P, GNX-1003) are selected based on fixture style, mounting requirements, and desired reach/height. Some goosenecks are single-head, others double-head (e.g., GNX-1003 includes two fixtures). Stem length can be adjusted in the factory or field (shorter stems may reduce material cost). Catenary Mounting: Most Bock pendant fixtures can be adapted for catenary mounting—contact your Bock project manager for specific fixture compatibility. Use Bock's online product builder at bocklighting.com/create or contact your Bock project manager to ensure correct mounting selection.

Question 19

How do I read, build, or validate a Bock part number, including finish codes, mounting options, and accessories?

Accepted Answer

A Bock part number is structured as a series of segments separated by slashes: [Fixture Style]-[Exterior Finish][Interior Finish] / [LED Module or Socket] / [Mounting/Cord] / [Accessories]. For example, 514-eG0-iG1 / MED5 / PT-1-G0 represents a 514 fixture with black exterior (eG0), white interior (iG1), medium base socket (MED5), and a black pole-top arm (PT-1-G0). Finish Codes: Use "eG" for exterior finish and "iG" for interior finish, followed by a color code (e.g., G0 = black, G1 = white, G8 = bronze, G12 = brushed aluminum). A black exterior with white interior is specified as eG0-iG1. Not all fixtures support two-tone finishes—contact your Bock project manager to confirm. Mounting & Cord: Cord length is specified in the part number (e.g., 643-10FT for 10-foot cord). Most pendant fixtures come with 96" (8 feet) of cord/leads for field connection. Canopy options include BCC (larger, for emergency/legacy match) and BDC (sleeker, for new LED installations). Sloped ceiling mounts are available on select fixtures—specify ceiling slope when ordering. Accessories: Options like wire guards (not available on all fixtures), jelly jars (e.g., 41 for clear, 41CR for red), knuckle joints (KNK1), and gooseneck arms (e.g., GN23A, GN41P) are added as part number segments. Some accessories may require specific fixture compatibility. Use Bock's online product builder at bocklighting.com/create to visually configure your fixture and auto-generate the correct part number, or contact your Bock project manager for assistance. Note: older part numbers may include legacy codes like "1SL" (1 Switch Leg), which are no longer used in current nomenclature.

Question 20

What voltage options are available for Bock fixtures—can I get 277V or 347V for Canadian projects?

Accepted Answer

Voltage availability varies by fixture and driver configuration. Some fixtures are 120V only, while others support universal voltage (120–277V). For Canadian projects requiring 347V, compatibility is limited—not all drivers support this voltage, and not all fixtures can accommodate a 347V driver internally. In some cases, 347V requires a special inline enclosure or remote driver mounting (e.g., Beretto pendant). As of 2019, Osram was expected to release a 347V driver that fits certain fixtures, but availability should be confirmed with your Bock sales rep. Always specify voltage requirements at time of order. Note that some fixtures may operate at 208V with minor wiring adjustments, but 347V often requires specific driver selection and may impact lead time and pricing.

Question 21

Can I add emergency battery backup (EM) to a Bock LED fixture, and what are the requirements?

Accepted Answer

Emergency battery backup (EM) is available on select Bock LED fixtures, but not all configurations are compatible. Integral EM solutions are limited—many fixtures require the driver and battery to be housed remotely (e.g., in a larger canopy like the BCW8). For example, the LVXV1 and LAC02 modules are not compatible with Bock’s standard EM unit; instead, the LVEV1 module must be used with a BCW6 or BCW6 back box. In some cases, customers can use a field-installed inverter or generator for EM functionality. Pricing for EM varies by fixture and configuration. Lead times for EM-equipped fixtures are generally 2–4 weeks. Always confirm EM compatibility with your Bock sales rep before ordering, as it often requires specific LED modules, modified canopies, or remote mounting.

Question 22

Where is the driver located—inside the fixture or remote—and what are the differences between integral (LVXV) and remote (LVFV) driver options?

Accepted Answer

Driver location depends on the fixture and configuration. Bock offers two main driver mounting options: LVXV (integral driver mounted inside the fixture) and LVFV (remote driver that mounts in a junction box behind the canopy or remotely in the building). The choice depends on installation preferences, space constraints, and whether remote mounting is feasible at the site. Fixtures with emergency (EM) battery backup typically require the driver to be in a canopy or remote location—not integral. Some fixtures, like the LAC02, have the LED integral to the driver, while others (e.g., LVEV1) require the driver to be housed separately (e.g., in a BCW6 ballast enclosure). Always specify driver location requirements when ordering, as not all configurations support both options. For example, certain small fixtures may not have room for an integral driver, and high-output or EM-equipped fixtures often require remote mounting.

Question 23

What dimming protocols do Bock LED fixtures support, and how do I specify dimming when ordering?

Accepted Answer

Most Bock LED fixtures come standard with 0-10V dimming at no additional cost. This is the preferred and most widely supported dimming method across their product line. DMX and other dimming protocols are available on a limited basis, depending on the driver and fixture configuration. Some newer modules like the LAC03 support Triac/Phase dimming—but only at 120V. Lutron system dimming is also possible; however, it requires a Lutron Project ID to confirm pricing and compatibility. Dimming type must be specified at time of order, especially for integral driver fixtures, as it affects internal wiring. For 0-10V dimming, simply include '0-10V' in the part number after selecting lumen output and color temperature. Always confirm dimming requirements with your Bock sales rep before ordering.

Question 24

Is overage allowed on national account orders?

Accepted Answer

No. For national account projects, Bock Lighting does not allow overage quantities. This policy is strictly enforced to maintain pricing consistency and uniformity across all locations for the national client. Orders must match the exact quantities specified in the project requirements. This rule applies regardless of the distributor or region. Even if a distributor is authorized to quote the project, they must adhere to the no-overage policy. Violations can disrupt pricing agreements with the national account and may affect future business relationships. If you're unsure whether a project qualifies as a national account, confirm with Bock Lighting before placing an order.

Question 25

Why can't Bock Lighting provide direct pricing for national account fixtures?

Accepted Answer

National account fixtures are sold exclusively through designated certified distributors to maintain consistent, uniform pricing across all locations for the client. This policy ensures that regardless of region or project, the pricing remains the same—supporting fairness and scalability for large chains. Because of this structure, Bock Lighting does not sell directly to agencies or contractors for national account projects. Instead, all pricing and orders must go through the account’s assigned distributor. Attempting to order directly or add overage quantities is not permitted. If you believe your firm should be authorized to quote a national account project, you must provide documentation from the account’s corporate office granting approval. Bock will review such requests on a case-by-case basis.

Question 26

What is the typical lead time and process for custom or modified fixture requests?

Accepted Answer

Lead times for custom or modified fixtures typically range from 3–8 weeks, depending on complexity, engineering requirements, and production schedules. Simple modifications (e.g., custom stem length, standard color change) may ship in 3–4 weeks. More complex designs requiring new tooling, fabrication, or supplier coordination (e.g., custom plastic components, large-diameter globes, multi-port canopies) can take 6–12 weeks. The process begins when you submit your request—including drawings, inspiration images, specifications, and quantities—to sales@bocklighting.com. Our technical and engineering teams review feasibility, create drawings if needed, and provide pricing. Pricing and minimum quantities depend on complexity and tooling requirements. Low-quantity orders (e.g., 1–2 units) may not be cost-effective if retooling is required. We always confirm timelines and costs before proceeding. Rush options may be available—contact us with your target delivery date for evaluation.

Question 27

What customization options are available for Bock fixtures—including colors, materials, special features, and certifications?

Accepted Answer

Bock offers several customization options: Colors & Finishes: Custom powder coating is available in RAL, Dunn Edwards, and other color matches—often at no additional charge. Specify the color code or physical sample for matching. Materials: Our fixtures are primarily metal-based (steel, aluminum). We cannot produce fixtures from wood. Requests for plastic or acrylic components (e.g., lenses, guards) are evaluated case-by-case; some edge-lit polycarbonate or frosted plastic elements may be feasible depending on design and volume. Special Features: Modifications like custom stems (e.g., 65" or 120"), swivel canopies, gooseneck arms, catenary mounting, and unique bracketry are possible. RGBW/color-changing LED is under active development but not yet standard—larger globes (e.g., 18"+) may accommodate RGB LEDs. UL certification support is available; single-fixture conversions may be done at no cost under our UL general coverage, while larger runs may incur fees. Limitations: Highly specialized items (e.g., chandeliers, closet-rated fixtures, string-light poles) may be outside current capabilities. Feasibility depends on engineering review and minimum quantities.

Question 28

Can Bock Lighting create a custom or modified fixture based on a picture, inspiration image, or specific project requirements?

Accepted Answer

Yes, Bock Lighting regularly produces custom and modified fixtures, though all requests are evaluated on a case-by-case basis. We can often modify standard fixtures—such as changing mounting options, adjusting sizes, adding custom canopies, stems, or guards—or develop entirely new designs based on inspiration images or project specifications. However, some requests may fall outside our manufacturing capabilities due to material, structural, or cost constraints. To get started, send your inspiration image, drawing, or detailed description—including quantities needed—to sales@bocklighting.com. Our engineering and sales teams will review the request and respond quickly with feasibility, pricing, and lead time. For example, we’ve developed custom pendants, wall mounts, and multi-globe configurations for projects ranging from restaurants to convention centers. While we’ve accommodated requests for unique finishes, extended stems (e.g., 120"), and specialty mounts, very low quantities (e.g., 1–2 units) may not justify tooling costs. Typical lead times range from 3–8 weeks depending on complexity.

Question 29

What are the time limits for reporting defects, shortages, or damage, and what happens if I miss the deadline?

Accepted Answer

Customers must notify Bock of any defects, shortages, or damage within 5 days of delivery. Claims reported after this window may not be eligible for warranty coverage. Timely reporting is critical—even if the issue seems minor—because delays can void eligibility. In some cases, Bock may still assist after the 5-day period on a case-by-case basis, especially if there are extenuating circumstances (e.g., weather delays, construction halts). However, this is not guaranteed. For example, if fixtures were stored for weeks due to exterior painting delays, Bock may ask for a placeholder return to evaluate the issue but reserves the right to deny coverage. For shortages or missing parts, the same 5-day notification rule applies. If reported late, Bock may provide photographic proof of shipment and decline further action. Always inspect shipments immediately upon receipt and document any issues with photos and the original PO number. If you’re unsure whether your claim falls within the window, contact Bock as soon as possible—early communication improves the chances of a favorable resolution.

Question 30

What types of damage are not covered under warranty, and how should I handle issues like LED burn marks or flickering?

Accepted Answer

Damage caused by improper installation—such as connecting the fixture directly to line voltage—is not covered under warranty. This includes black spots or burn marks on the LED chip, which are typically the result of installer error. In these cases, replacement parts can be provided at the customer’s expense. Please provide your original PO number to receive the correct part number and pricing. For flickering issues, basic troubleshooting may be required before a replacement is issued. Common causes include a failing thermal switch or driver. You may be asked to swap the driver with one from a working fixture to isolate the problem. If the issue follows the driver, it’s likely a driver failure; if it stays with the fixture, it may be an LED or thermal switch issue. Always include photos, voltage details, and the original PO number when reporting flickering. Note: Warranty does not cover labor costs for replacement or installation. Bock may offer a labor credit toward replacement of faulty LEDs or drivers, as outlined in our Terms of Sale.

Question 31

How do I submit a warranty claim for a defective Bock fixture, and what is the process for getting a replacement?

Accepted Answer

To submit a warranty claim, complete and electronically sign the warranty form at https://www.bocklighting.com/form/support-warranty . Include photos of the issue, the original PO number, and a description of the problem. Once submitted, a Bock representative reviews the claim with you to determine whether the issue is a manufacturing defect or installer error. In many cases the determination can be made from the photos and description you provide. If photos aren't conclusive, the defective fixture needs to be returned for evaluation so Bock and the customer can confirm the cause together. See our troubleshooting guide for help isolating common issues (LED damage, driver failures, sealing, voltage) before returning parts. If confirmed as a manufacturing defect, Bock covers return freight and ships the replacement at no charge; if the issue is determined to be installer error, the customer is responsible for all freight and replacement costs. Customers typically have two options for handling the replacement: Return defective parts first : You return the defective parts, and replacements ship after they're received and evaluated. A return label is provided by email. There is no deadline for this option, but if the fixture is out of warranty by the time it's returned it cannot be processed under warranty terms. PO for replacement first : You place a PO for replacement parts so the replacement ships immediately. A return label is included with the replacement shipment, and the defective parts must be returned within 60 days. If they aren't returned in that window the replacements become non-returnable. Per our Terms of Sale, warranty returns must occur within 60 days. Full terms: https://www.bocklighting.com/sale/terms For discontinued models, Bock will offer the closest available replacement (e.g., the LAC01 has been replaced by the LAC02). If you prefer to skip the evaluation process, you may place a PO for the replacement part directly — part numbers are provided upon request.

Question 32

Can I order replacement parts like globes, shades, lenses, LED modules, drivers, sockets, hardware, or other components separately without buying a complete fixture?

Accepted Answer

Yes, Bock Lighting offers a wide range of individual replacement parts for separate purchase, including globes, shades, jars, lenses (prismatic, louvered, glass), LED modules, drivers, sockets, socket assemblies, canopies, gooseneck arms, stems, nipples, reflectors, wire guards, and small hardware such as set screws and fixture nuts. To ensure the correct part is provided, please include as much of the following as possible: original PO number, fixture model number, part number (if known), photos of the existing fixture or part (with a ruler for scale if dimensions are needed), finish/color, and quantity required. Pricing and availability vary significantly by part. Some items are in stock and can ship within a few days; others may require 1–8 weeks to produce. For older or discontinued fixtures, availability may be limited—photos and descriptions help us identify alternatives. In some cases, LED modules may have been updated to newer versions (e.g., LVFV or LVEV series), so we cross-reference your original order to confirm compatibility. Certain parts like gooseneck arms can be painted to any standard color at no extra charge; custom RAL colors may incur an adder. Lens-and-band sets may require specifying band color at time of order. For damaged or missing parts from a recent order, contact us with the original PO number, a description or photo of the issue, and quantity needed. Replacements are often shipped quickly and may be covered under warranty or sent at no charge depending on the situation. Note: Bock does not supply general mounting hardware (e.g., screws, anchors), as these depend on the mounting surface, which varies by installation.

Question 33

Do your fixtures have an IP rating, and where can I find UL certification information?

Accepted Answer

We do not provide IP (Ingress Protection) ratings for our fixtures. Our products are UL Wet Listed, which is the applicable standard for outdoor decorative lighting. If you have specific ingress protection requirements for your application, please contact us and we can discuss your needs. For UL certification verification, customers can look up our UL listings on the UL Prospector website at https://iq.ulprospector.com — just search for Bock Lighting. We don't share internal UL files directly, but if you need help navigating the site or have questions about our UL listings, feel free to reach out and we can assist.

Question 34

Can you send installation instructions or O&M documentation for a fixture?

Accepted Answer

Yes, we have installation and instruction sheets available for our products. Let us know the specific fixture or series you need instructions for, and we'll send them to you. We can also provide these directly to end users or contractors if needed. For wiring, assembly, or mounting details — such as junction box placement or stem/canopy dimensions — we can provide specific guidance and drawings upon request.

Question 35

Can you provide CAD drawings, Revit models, BIM files, or other technical drawings?

Accepted Answer

Yes, we can provide technical drawings and model files in multiple formats: CAD/DWG files — Available in DWG, STEP, and IGS formats. Let us know the specific fixture and which format you need. Revit/BIM files — We can provide Revit families for our fixtures. Send us the product list and our engineering team will compile and send them. Dimensioned drawings — We can provide line drawings with dimensions for specific fixtures upon request, which are helpful for mounting and rough-in details. For rush requests, please let us know your deadline and we'll prioritize accordingly. Some newer products may take a little longer if drawings are still being finalized.

Question 36

Can you provide IES files, photometric data, or other light performance files for your fixtures?

Accepted Answer

Yes, we can provide IES files and photometric data for most of our LED fixtures. Send us the specific fixture or part number along with your desired lumen output, color temperature, and any other configuration details, and we'll generate the appropriate file. In some cases, we may need to create updated files based on your specific configuration — just let us know the details and we'll get them to you as quickly as possible. Please note that some of our decorative fixtures (such as glass-only products) do not have IES files available, as they are typically not included in photometric calculations. If you need help selecting the right LED module to achieve a target delivered lumen output (accounting for optical losses), our team can recommend the appropriate configuration.

Question 37

How can I get a spec sheet, cut sheet, or product documentation for a specific Bock Lighting part number?

Accepted Answer

We provide spec sheets and cut sheets for all our products. The fastest way is to use our online product configurator at bocklighting.com/create, where you can build your exact configuration and generate a spec sheet. If you're having trouble with the website or need it sent directly, just email us your full part number and any finish or configuration details, and we'll send the spec sheet to you. For complex or custom configurations, our team can generate a tailored spec sheet — just let us know your requirements and timeline. Note that some newer or recently updated part numbers may not yet appear on the website due to ongoing updates, so contacting us directly is often the quickest path in those cases.

Question 38

Why is my order on hold or delayed, and what do I need to do to get it released?

Accepted Answer

Orders may be placed on hold for several reasons. Bock Lighting will notify you if additional information is needed. Common hold reasons include: Missing or incomplete color/finishes : Part numbers must specify interior and exterior colors (e.g., G12 interior and G2 Red exterior). If colors are missing, your project manager will ask you to confirm before production can begin. Incomplete or missing required forms : Shipping forms, credit applications, or other required documentation must be completed and returned. Pending credit approval : New accounts or orders exceeding credit limits may require credit review before the order is released. Discontinued or incorrect part numbers : If a part number has been discontinued (e.g., 643 replaced by 630C-10FT-G1-CWH), you'll need to update the PO. Pricing discrepancies : If the PO price doesn't match the quoted price, a revised PO may be required. Missing quote or drawing sign-off : Some custom or project-specific orders require a signed-off drawing or quote before production begins. Once all requirements are met and any discrepancies are resolved, your order will be released to production. Contact your project manager to find out exactly what is needed to clear the hold.

Question 39

What is the status of my order and when will it ship?

Accepted Answer

Once your order is fully configured, approved, and entered, Bock Lighting provides an Estimated Ship Date (ESD)—typically within a few business days. The ESD depends on product configuration, color/finish availability, and credit approval. If your order is on hold—for example, awaiting color selection, a required form, credit approval, or resolution of configuration details—Bock will notify you of the delay and what is needed to release the order to production. Common hold reasons include missing interior/exterior color codes in part numbers, incomplete shipping forms, discontinued part numbers that need substitution, or pricing discrepancies on the PO. For real-time updates, contact your Bock Lighting project manager directly. Many project managers respond with same-day or next-day status updates, including whether the order is in production, packed and ready to ship, or has already shipped with tracking available. In some cases, partial shipments may go out first with back-ordered items to follow. Note: If you placed your order through a distributor portal (e.g., OASIS), you may also be able to check ESD and shipping information there.

Question 40

How do I confirm that Bock Lighting received my purchase order, and when will I get an acknowledgment?

Accepted Answer

Bock Lighting confirms receipt of all purchase orders via email. You should receive an order acknowledgment within 1–2 business days after submission. If you do not receive confirmation within that timeframe, contact your Bock Lighting project manager or email sales@bocklighting.com. To ensure fastest processing, make sure your PO includes complete part numbers, quantities, colors/finishes, and shipping instructions. Missing information—such as color codes, required forms (e.g., credit applications, shipping forms), or configuration details—can delay entry and prevent an acknowledgment from being issued. If you submitted a revised PO, clearly mark it “REVISED” and include the original PO number. Add “DO NOT DUPLICATE” in the subject or body to prevent a second order from being created. If the revision changes part numbers, quantities, or configurations, a new form or confirmation may be required. Contact your project manager to verify the revision was applied correctly.

Question 41

My shipment shows as delivered but I can't find it, or I need to change the shipping address. What should I do?

Accepted Answer

If tracking shows your shipment as delivered but you haven't located it, we recommend the following steps: 1. Check with your receiving department, building management, or around the delivery area (loading dock, back entrance, etc.). 2. If the shipment was delivered via a carrier using their own account (such as R&L), you may need to contact that carrier directly. 3. If you still can't locate it, let us know and we'll help investigate. We can also provide a proof of delivery (POD) document if needed. To change a shipping address: If your order has not yet shipped, we may be able to update the ship-to address. Contact us as soon as possible with your PO number and the corrected address. Once an order has already shipped, address changes or reconsignment must be coordinated directly with the carrier and may incur additional fees. In some cases, if a shipment is returned due to an address issue, there will be charges for both the return and reshipment.

Question 42

How long will shipping take, and how much will freight cost?

Accepted Answer

Transit times and freight costs depend on the destination, order size, weight, and dimensions. Transit time: As a general guide, shipments from our facility in Cleveland, OH take approximately 3–5 business days to the East Coast and about 3–4 business days to Texas. For a more specific estimate, please provide your destination zip code and we can check with our freight partners. Freight cost: Freight charges vary based on quantity, weight, dimensions, and destination. We won't know the exact cost until the order is packed and ready to ship. For a specific freight quote, please provide the item quantities and destination zip code, and we will request and forward a quote. Carriers used include UPS, FedEx, ABF, Pitt Ohio, Daylight, Ward, Dayton Freight, Central Transport, Holland Freight, and others. If you have a preferred carrier (e.g., UPS Ground only), please specify this on your PO.

Question 43

How do I get the tracking number or shipping status for my order?

Accepted Answer

To check on your order's shipping status or obtain a tracking number, please provide your PO number or order number. Once your order has shipped, we will send you the carrier name and tracking (or PRO) number so you can monitor delivery. Orders typically ship via UPS, FedEx, or LTL freight carriers such as ABF, Pitt Ohio, Dayton Freight, Central Transport, Ward, and Holland Freight, depending on the size and destination of the shipment. Tracking numbers are provided as soon as they are available—usually on or shortly after the ship date. In some cases, tracking may not be active until the carrier picks up the package later in the day. If your order has not yet shipped, we can confirm the expected ship date. If you need a proof of delivery (POD) for an order that has already been delivered, let us know and we can provide that as well.

Question 44

Can you meet a tight deadline or rush my order?

Accepted Answer

We understand project timelines can be urgent. While we always try to accommodate rush requests, expedited shipping depends on current production schedules and component availability. Please contact us with your specific part numbers, quantities, and required delivery date, and we'll do our best to find a solution. Quick Ship items may also be an option for certain fixtures.

Question 45

What is the lead time for Bock Lighting poles?

Accepted Answer

Bock Lighting poles typically have a lead time of 4–6 weeks. This can vary depending on the pole style, finish, and current production schedule. For specific pole models, please provide the part number so we can give you a more accurate estimate.

Question 46

Can you ship part of my order now and the rest later?

Accepted Answer

Yes, partial shipments may be available depending on your order and current inventory. If some items are ready while others are still in production, we can often ship available fixtures first to help meet your project timeline. Please let us know if partial shipments are acceptable when placing your order or requesting a lead time update.

Question 47

Can you provide an estimated ship date (ESD) for my order?

Accepted Answer

Once your purchase order is received and entered into our system, we can provide an estimated ship date (ESD). ESDs depend on current production schedules, component availability, and order size. If you have a PO number, please include it in your request so we can look up your order status and give you the most accurate timeline.

Question 48

Do you have any Bock fixtures in stock for quick ship?

Accepted Answer

Yes, Bock Lighting offers a Quick Ship program with select fixtures that can ship within 5 business days or less. These items are designated with a 'Q' at the beginning of the part number and come with standard LED options and finishes. No overage is allowed on Quick Ship orders. Contact us or check our Quick Ship PDF for available models.

Question 49

What is the lead time for Bock Lighting fixtures?

Accepted Answer

Standard lead times for most Bock Lighting fixtures vary depending on the product, finish, and current production schedule. Some items may ship sooner if components are in stock, while custom or specialty finishes can extend lead times. For the most accurate estimate, please provide your part number(s) and quantity so we can check current availability.

Question 50

What are the standard lead times for Bock Lighting fixtures?

Accepted Answer

Standard lead times for Bock Lighting decorative fixtures vary depending on the product, configuration, and order volume. Lead times can be affected by global supply chain conditions and order volume. Your Bock representative will confirm the specific lead time on each quote. For the most current information, always confirm lead time at the time of quotation.

Question 51

Can you cross a competitor fixture to a Bock equivalent?

Accepted Answer

Yes, we regularly provide cross-references for competitor fixtures. Send us the competitor part number, spec sheet, a photo, or a link to the fixture, and our team will identify the closest Bock alternative. We'll return a part number with pricing and a link to the product configuration. For best results, include: - Quantity needed - Target price or budget - Required delivery date - Specific requirements such as mounting type, lumen output, color temperature, beam angle, or finish If the fixture is from a photo or rendering (not an actual product), let us know — we can often suggest something close, though an exact match may not always be possible. In cases where we don't have a suitable alternative, we'll let you know promptly. Lead times for cross-reference quotes are typically 1–5 weeks depending on the fixture and configuration. Standard items may ship within a few days; custom configurations or special finishes may take longer. If you have volume, we can often revisit pricing to be more competitive. Send all cross-reference requests to sales@bocklighting.com for the quickest response.

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