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Privacy Policy
Last updated: March 16, 2025
Note: This policy represents our best effort to document our privacy practices. While we strive for completeness, some details may be missing or subject to change.
1. Introduction
This Privacy Policy describes how Bock Lighting ("Bock Lighting," "we," "us," or "our") collects, uses, and protects information obtained from users of our website (the "Site"). We respect your privacy and are committed to protecting your personal information.
2. Information We Collect
Personal Information
We collect limited personal information, including:
- Name and email address
- Phone number and company name
- Shipping and billing address
- Information from account creation or contact forms
- Product configurator usage data
Social Media Login
If you log in via social platforms (Meta, LinkedIn, X), we only collect your name and email—never passwords or profile data.
Automatically Collected Data
- IP address (anonymized)
- Browser type, device, and operating system
- Pages visited and time spent
- Referring website
3. Tracking Technologies
We use cookies to enhance your experience. See our Cookie Policy for details.
Third-Party Services
- Google Analytics — Traffic and behavior analytics
- Google Ads — Conversion tracking
- PostHog — Product analytics and session recordings
- Microsoft Clarity — Heatmaps and recordings
- Sentry — Error monitoring
4. How We Use Your Information
- Providing services and processing orders
- Sending transactional and marketing emails (with consent)
- Responding to inquiries and customer support
- Analyzing site usage to improve experience
- Preventing fraud and ensuring security
- Complying with legal obligations
5. Data Sharing
We do not sell your personal information. We may share data with service providers who help operate our business, or if required by law.
6. Data Security
We use SSL/TLS encryption, encrypted storage, regular security audits, and access controls to protect your data.
7. Data Retention
- Account data: Until deletion or 7 years from last login
- Order history: 7 years (legal compliance)
- Analytics: 14 months (varies by service)
- Marketing preferences: Until you unsubscribe
8. Your Rights
You have the right to:
- Access, correct, or delete your information
- Opt-out of marketing communications
- Withdraw consent for social media connections
To exercise these rights, email sales@bocklighting.com.
9. California Privacy Rights (CCPA)
California residents have additional rights under CCPA: right to know, right to delete, and right to opt-out of sale (we do not sell personal information).
10. European Privacy Rights (GDPR)
EEA residents have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis includes consent, contract fulfillment, legitimate interests, and legal obligations.
11. Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect their information.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted here with an updated date.
13. Contact Us
Bock Lighting
2476 Edison Blvd, Twinsburg, Ohio 44087
Phone: (216) 912-7050
Email: sales@bocklighting.com
Terms of Use
Last updated: December 2024
Note: These terms represent our best effort to document our policies. While we strive for completeness, some details may be missing or subject to change.
1. Agreement to Terms
By accessing or using the Bock Lighting website (https://www.bocklighting.com), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. These terms apply to all visitors, users, and others who access or use the website.
2. Use License
Permission is granted to temporarily download one copy of the materials on Bock Lighting's website for personal, non-commercial transitory viewing only. Under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or public display
- Attempt to decompile or reverse engineer any software on the website
- Remove any copyright or proprietary notations
- Transfer the materials to another person or "mirror" them on any other server
This license shall automatically terminate if you violate any of these restrictions.
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:
- Safeguarding your password and account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
We reserve the right to terminate accounts that violate these terms or for any other reason at our discretion.
4. Products and Orders
All products displayed on our website are subject to availability. We reserve the right to limit quantities, refuse service, modify or discontinue products without notice, and correct pricing errors. Product images and descriptions are for illustrative purposes; actual products may vary slightly. For custom orders, final specifications will be confirmed in your order documentation.
5. Product Configurator
Our product configurator allows you to customize lighting products. Please note:
- Configurations are estimates and subject to final engineering review
- Pricing shown is approximate and may change based on final specifications
- Custom configurations may have different lead times
- Some configurations may not be feasible and will be communicated during order processing
6. Pricing and Payment
All prices are in US Dollars unless otherwise specified. We reserve the right to change prices at any time without notice. In the event of a pricing error, we will contact you before processing your order. Payment terms for business accounts are subject to credit approval. Standard payment terms are Net 30 for approved accounts.
7. Intellectual Property
The website and its entire contents, features, and functionality are owned by Bock Lighting, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The Bock Lighting name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks ofBock Lighting. You must not use such marks without our prior written permission.
8. Disclaimer
The materials on Bock Lighting's website are provided on an 'as is' basis.Bock Lighting makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
9. Limitation of Liability
In no event shall Bock Lighting or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Bock Lighting's website, even if Bock Lighting or a Bock Lighting authorized representative has been notified orally or in writing of the possibility of such damage.
10. Accuracy of Materials
The materials appearing on Bock Lighting's website could include technical, typographical, or photographic errors. Bock Lighting does not warrant that any of the materials on its website are accurate, complete, or current. Bock Lighting may make changes to the materials contained on its website at any time without notice.
11. External Links
Bock Lighting has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement byBock Lighting. Use of any such linked website is at the user's own risk.
12. Modifications
Bock Lighting may revise these terms of use at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of use. We encourage you to periodically review these terms.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Ohio, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
14. Contact Us
If you have any questions about these Terms of Use, please contact us:
Bock Lighting
2476 Edison Blvd, Twinsburg, Ohio 44087
Phone: (216) 912-7050
Email: sales@bocklighting.com