How do I submit a warranty claim for a defective Bock fixture, and what is the process for getting a replacement?

To submit a warranty claim, complete and electronically sign the warranty form at https://www.bocklighting.com/form/support-warranty. Include photos of the issue, the original PO number, and a description of the problem. Unsigned forms will delay the process.

Once submitted, a Bock representative will review the claim and determine whether the issue is a manufacturing defect or caused by improper installation. If confirmed as a manufacturing defect, Bock covers return freight and ships the replacement at no charge. If the damage is due to installer error, the customer is responsible for all freight and replacement costs.

In most cases, the defective unit must be returned before a replacement is shipped. A return label will be provided via email. The defective part must be received within 30 days of delivery; failure to return it may result in charges and void the warranty for the entire PO. Replacements are typically shipped within 1–2 business days after the defective unit is received and evaluated, though lead times may vary by part availability.

For discontinued models, Bock will offer the closest available replacement (e.g., the LAC01 has been replaced by the LAC02). If you prefer to skip the evaluation process, you may place a PO for the replacement part directly—pricing and part numbers are provided upon request.